Order Processing

After an order is placed, it may require processing time before it is shipped. During this period, your order is reviewed, prepared and handed over to the appropriate carrier.

Processing times may vary depending on the product, availability and order volume.

Shipping & Delivery Times

Estimated delivery times can vary based on your destination, product availability, carrier service and other factors outside our control.

Delivery estimates are not guaranteed arrival dates. Certain orders may arrive earlier or later than expected.

• Processing time may occur before shipment.
• Transit times vary by shipping carrier.
• Weekends and holidays may affect delivery schedules.
• Weather or carrier disruptions may cause delays.

Shipping Costs

Shipping charges, when applicable, are displayed during checkout before you complete your purchase.

Some orders may qualify for free shipping depending on current promotions, order value or product eligibility.

Order Tracking

When tracking information is available, it may be sent to the email address associated with your order.

Please allow time for the carrier’s tracking system to update after a tracking number has been created.

In some cases, tracking information may not show movement immediately even though the package has already entered the carrier network.

Shipping Delays

Although we work to provide a reliable delivery experience, delays can occasionally happen.

Possible causes include:

• Carrier delays or service disruptions
• Severe weather conditions
• High seasonal order volumes
• Holiday shipping congestion
• Address verification issues
• Unexpected transportation delays

We recommend checking your tracking information for the most recent carrier updates.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an address error, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipment.

Lost, Missing or Undelivered Packages

If tracking shows that a package was delivered but you cannot locate it, please first check the delivery area, household members and any nearby secure locations where the carrier may have placed the package.

You may also contact the shipping carrier for additional delivery details.

If you still need assistance, contact our customer care team and provide your order number and tracking information.

International Shipping

International shipping availability may vary by product, destination and current shipping options.

If international delivery is available for your order, applicable shipping options and charges will be shown during checkout.

Customers may also be responsible for customs duties, import taxes or other destination-specific charges when applicable.

Questions About Your Shipment?

If you need help with an order, tracking information or delivery issue, our customer care team is here to assist you.

When contacting us, please include your order number and any relevant tracking details so we can assist you more efficiently.