Privacy Policy
Your privacy matters to us. This Privacy Policy explains the types of information that may be collected when you visit or shop with W Roberts, how that information may be used, and the choices available to you.
Privacy & Security
We take reasonable steps to help protect customer information.
Your Information
Information may be used to process orders and provide support.
Questions?
Contact our Customer Care team with privacy-related questions.
Overview
This Privacy Policy describes how W Roberts may collect, use and handle information when you visit our website, place an order, contact Customer Care or otherwise interact with our online services.
By using our website, you acknowledge that information may be handled as described in this policy and as necessary to provide our services.
We aim to collect and use information only for legitimate business purposes, such as processing orders, improving our website and assisting customers.
Information We May Collect
The information collected may depend on how you interact with W Roberts.
Contact Information
Name, email address, telephone number and other information you provide when contacting us.
Order Information
Products purchased, order details, delivery information and transaction-related records.
Shipping Information
Delivery address and information needed to process and deliver your order.
Website Information
Device, browser, usage and technical information that may be generated when visiting our website.
How We Use Your Information
Information may be used for purposes including:
- Processing and fulfilling customer orders
- Providing shipping and delivery updates
- Responding to customer service requests
- Processing returns, refunds or order issues
- Maintaining and improving our website
- Preventing fraudulent or unauthorized activity
- Providing relevant service communications
- Complying with applicable legal obligations
Cookies & Similar Technologies
Our website may use cookies and similar technologies to support site functionality, remember preferences, understand website usage and improve the shopping experience.
Cookies may also be used by service providers that help operate website features, analytics, advertising or other online services.
You may be able to manage or disable certain cookies through your browser settings. Disabling cookies may affect how some parts of the website function.
How Information May Be Shared
W Roberts may share information with service providers when reasonably necessary to operate our business and provide customer services.
These may include providers that assist with:
- Payment processing
- Order fulfillment
- Shipping and delivery
- Website hosting and technology
- Analytics and website performance
- Customer service
- Fraud prevention and security
Information may also be disclosed when reasonably necessary to comply with applicable laws, legal requests or to protect the rights and security of W Roberts, our customers or others.
Payment Information
Payments may be processed through third-party payment service providers.
Depending on the payment method selected, payment providers may collect and process information necessary to complete the transaction according to their own terms and privacy policies.
W Roberts does not need to directly store every piece of payment information processed by independent payment providers.
Data Security
We take reasonable administrative and technical measures intended to protect information against unauthorized access, misuse, alteration or disclosure.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their account credentials and personal devices.
Data Retention
Information may be retained for as long as reasonably necessary to provide services, maintain business records, resolve disputes, prevent fraud and meet applicable legal or accounting requirements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Your Privacy Choices
Depending on your location and applicable law, you may have certain choices or rights regarding personal information.
These may include the ability to request information about certain data we hold, request corrections or ask questions about how information is handled.
You may also unsubscribe from promotional email communications by following the unsubscribe option included in applicable messages.
Certain information may need to be retained where required for transactions, fraud prevention, recordkeeping or legal obligations.
Children’s Privacy
Our website and services are intended for general audiences and are not designed specifically to collect personal information from young children.
If we become aware that information has been collected in a manner requiring deletion under applicable law, reasonable steps may be taken to address the issue.
Third-Party Websites & Services
Our website may contain links to websites, payment providers, shipping services or other third-party services.
W Roberts is not responsible for the privacy practices or content of independent third parties.
We encourage customers to review the privacy policies of those services before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, website practices, services or applicable requirements.
When changes are made, the revised policy may be posted on this page.
Contact Us About Privacy
If you have questions about this Privacy Policy or how information is handled by W Roberts, please contact our Customer Care team.
Email: support@wrobertsshop.com
Phone: +1 (321) 245-4477
Have a Privacy Question?
Contact W Roberts Customer Care if you have questions about this Privacy Policy, your information or your shopping experience.
Contact Us